Terms and Conditions

Effective Date: January 1, 2025

Welcome to Dragobros. These Terms and Conditions govern your access to and use of our online gaming platform. By creating an account, placing bets, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree with any part of these terms, please refrain from using our services.

1. Eligibility and Account Registration

1.1 Age and Legal Requirements

To use Dragobros, you must meet the following criteria:

• You are at least 18 years of age or have reached the minimum legal gambling age in your jurisdiction, whichever is higher.
• You are legally permitted to participate in online gambling activities according to the laws of your country or region of residence.
• You are not accessing our services from a jurisdiction where online gambling is prohibited.
• You have the legal capacity to enter into a binding contract.

1.2 Creating Your Account

When registering with Dragobros, you agree to provide accurate, complete, and current information. You may register only one account per person. The creation of multiple accounts is strictly prohibited and may result in the suspension or permanent closure of all accounts linked to you, along with the forfeiture of any balances or winnings.

1.3 Verification Procedures

We reserve the right to request identity verification documents at any stage of your relationship with us. This may include, but is not limited to:

• A copy of your government-issued photo identification such as a passport, driver's license, or national identity card
• Proof of residential address dated within the last three months, such as a utility bill or bank statement
• Verification of your payment methods, including copies of credit or debit cards, e-wallet screenshots, or bank account statements

Failure to provide the requested documents within a reasonable timeframe may result in restrictions on your account, including the suspension of deposits, gameplay, and withdrawals until verification is completed.

1.4 Account Security and Confidentiality

You are solely responsible for maintaining the confidentiality of your username, password, and any other login credentials. All activities conducted under your account are your responsibility, even if unauthorized access occurs due to negligence. If you suspect that your account has been compromised, you must notify our support team immediately to prevent further unauthorized use.

2. Deposits, Withdrawals, and Payment Processing

2.1 Making Deposits

Dragobros supports a wide range of secure payment methods, including major credit and debit cards, bank transfers, and popular e-wallets such as Skrill, Neteller, and PayPal. All deposits are processed in accordance with the terms and conditions of our third-party payment providers.

Deposits are typically credited to your account instantly, although some payment methods may take longer to process. Minimum and maximum deposit limits vary depending on your chosen payment method and account status.

2.2 Requesting Withdrawals

Withdrawal requests are processed as quickly as possible, typically within 1 to 5 business days, depending on the payment method selected and the completion of all verification requirements. Before processing your first withdrawal, we may require you to complete the account verification process outlined in Section 1.3.

For withdrawals exceeding certain thresholds or for accounts flagged for routine security checks, additional documentation may be requested. We reserve the right to perform enhanced due diligence on withdrawals that appear unusual or inconsistent with normal account activity.

2.3 Fees, Limits, and Processing Times

While Dragobros does not charge fees for deposits or withdrawals, third-party payment processors may impose their own charges, which are beyond our control. Minimum and maximum withdrawal limits apply based on your payment method, account verification status, and loyalty tier.

Winnings from bonuses or promotions may be subject to additional withdrawal restrictions until wagering requirements are met. Please review the Bonuses page for specific terms related to promotional offers.

3. Bonuses, Promotions, and Special Offers

All bonuses, promotional offers, free spins, and special campaigns provided by Dragobros are subject to their own specific terms and conditions. These may include, but are not limited to:

• Wagering requirements: The number of times you must wager the bonus amount before you can withdraw winnings derived from it.
• Game restrictions: Certain games may contribute differently toward wagering requirements, or may be excluded entirely.
• Time limits: Bonuses and free spins must be used within a specified period, after which they will expire.
• Maximum bet limits: Placing bets above the specified limit while an active bonus is in use may void the bonus and any associated winnings.

Abuse of bonuses, including but not limited to creating multiple accounts, using fraudulent payment methods, or engaging in irregular betting patterns, will result in the forfeiture of bonuses and may lead to account closure. For detailed information about our current promotions, please visit our Bonuses section.

4. Placing Bets and Game Rules

4.1 Bet Confirmation

Once you confirm a bet, it is considered final and cannot be canceled or modified. We recommend that you carefully review all bet details before confirming your wager. In the event of a technical error, system malfunction, or obvious mistake, we reserve the right to void bets and refund stakes.

4.2 Irregular Betting Patterns

Dragobros employs advanced monitoring systems to detect irregular betting patterns, including but not limited to arbitrage betting, bet coordination with other players, and exploitation of technical errors. Accounts identified as engaging in such activities may be subject to investigation, and bets may be voided.

4.3 Payouts and Winnings

Winnings from successfully placed bets are credited to your account balance immediately upon the determination of the outcome. Payout limits may apply depending on the type of game, your account status, and any applicable bonus terms. In the event of a dispute regarding bet outcomes, game results, or account balances, the decision of Dragobros is final and binding.

5. Responsible Gambling Commitment

At Dragobros, we take responsible gambling seriously and are committed to providing a safe and enjoyable environment for all players. We offer a range of tools to help you manage your gaming activity, including:

• Deposit limits: Set daily, weekly, or monthly limits on the amount you can deposit into your account.
• Loss limits: Restrict the total amount you can lose within a specified time period.
• Session time reminders: Receive notifications about how long you have been playing.
• Self-exclusion options: Temporarily or permanently exclude yourself from accessing your account and our services.
• Reality checks: Periodic pop-up reminders to help you stay aware of your gaming duration and spending.

If you believe you may have a gambling problem or are concerned about someone else's gambling behavior, please seek help from professional organizations such as GamCare, Gamblers Anonymous, BeGambleAware, or your local support services. Our customer support team can also provide information and assistance with setting responsible gambling limits.

6. Prohibited Activities and Account Termination

The following activities are strictly prohibited and may result in immediate account suspension, termination, and forfeiture of funds:

• Fraudulent behavior, including the use of stolen credit cards, falsified identification documents, or misrepresentation of your identity.
• Collusion with other players, third parties, or casino staff to manipulate game outcomes or gain an unfair advantage.
• Use of automated software, bots, scraping tools, or any other technology designed to exploit the platform or manipulate results.
• Money laundering or engaging in any form of illegal financial activity through our platform.
• Creating multiple accounts to abuse bonuses, promotions, or other benefits offered by Dragobros.
• Abusive, threatening, or disrespectful behavior toward our staff or other players.
• Reverse engineering, decompiling, or attempting to gain unauthorized access to our software, databases, or systems.

We reserve the right to investigate any suspicious activity and cooperate with law enforcement authorities where appropriate.

7. Intellectual Property Rights

All content displayed on Dragobros, including but not limited to logos, trademarks, graphics, text, images, software, video, audio, and other materials, is the exclusive property of Dragobros or its licensors and is protected by international copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use our platform for personal, non-commercial purposes only. You may not reproduce, distribute, modify, create derivative works from, publicly display, or exploit any content from our site without prior written permission.

8. Limitation of Liability and Disclaimers

Dragobros is provided on an "as is" and "as available" basis. While we strive to ensure that our services are reliable and secure, we do not warrant that our platform will be uninterrupted, error-free, or completely secure. We are not liable for:

• Technical issues, including server downtime, internet connectivity problems, software malfunctions, or data loss.
• Losses resulting from unauthorized access to your account due to your failure to secure your login credentials.
• Delays, errors, or failures caused by third-party payment providers, internet service providers, or other external services.
• Any indirect, incidental, consequential, or punitive damages arising from your use of our services, including loss of profits, revenue, or data.
• Decisions made by third-party game providers regarding game outcomes or technical malfunctions.

In no event shall our total liability to you exceed the amount deposited into your account during the six months preceding the event giving rise to the claim.

9. Privacy and Data Protection

Your privacy is important to us. We collect, process, and store personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable. We implement industry-standard security measures, including encryption and secure servers, to protect your personal and financial information.

We may share your information with trusted third parties, such as payment processors, software providers, and regulatory authorities, as necessary to provide our services and comply with legal obligations. For full details on how we collect, use, and protect your data, please review our Privacy Policy available on our website.

10. Modifications to Terms and Conditions

We reserve the right to amend, modify, or update these Terms and Conditions at any time without prior notice. Any changes will become effective immediately upon being posted on our website. It is your responsibility to review these terms periodically to stay informed of any updates. Continued use of Dragobros following the publication of changes constitutes your acceptance of the revised terms.

11. Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which Dragobros is licensed and operates. Any disputes, claims, or controversies arising out of or relating to these terms, your use of our services, or your relationship with Dragobros shall be resolved through binding arbitration or in the competent courts of the applicable jurisdiction.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

12. Contact Information and Customer Support

If you have any questions, concerns, or complaints regarding these Terms and Conditions, or if you require assistance with your account, our 24/7 customer support team is here to help. You can reach us through the following channels:

• Live Chat: Available directly on our homepage for instant assistance.
• Email Support: Send your inquiries to [email protected] and we will respond within 24 hours.
• Help Center: Browse our comprehensive FAQ section for answers to common questions.

Thank you for choosing Dragobros. We are committed to providing you with a fair, secure, and enjoyable gaming experience. Please gamble responsibly and enjoy your time on our platform.